美國 拱門聖路易斯凱悅酒店
Hyatt Regency St. Louis At The Arch
Hyatt Regency St. Louis At The Arch
價格：原價約200美金，用信用卡一晚兌換住宿。另外以升等拱門景花費70美金。
評語：旅館整體感覺還可以，有一點點歷史，不過東西算整理的不錯，隔音稍微弱了一點，不過姑念在跨年，應該是大家都太嗨。本來覺得服務還可以、拱門景觀很美、各種都還算可以，如果想要住宿又離國家公園近的，這間非常可以考量。但對於攝影旅者來說，因為中了兩個謊言，還有旅館事後善後很敷衍，我覺得這間和 Hilton London Metropole 一樣不可取 (但好一點點啦，文後會有詳細介紹)。
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Hyatt Regency St. Louis At The Arch
地址： 315 Chestnut St, St. Louis, MO 63102
電話： (314) 655-1234
我是從St Louis的火車站搭捷運後走過來的。基本上就找任何到拱門的公車或火車，在跟著路標走就會到了！如果從機場也有捷運可以到附近！價格是均一價捷運2.5美金，然後公車更便宜。走到拱門前，左邊那棟大樓就是拱門聖路易斯凱悅酒店 (Hyatt Regency St. Louis At The Arch) 了。
相較於外面的老舊，裡面整新的相當不錯，最令我驚訝的是居然有茹絲葵牛排，不是因為當天人太多而且是新年前夕，價格非常的貴，搞不好我就去吃了。大約會是台灣的一半價位吧。
這次在到旅館前就已經先要求加錢升等拱門房型，並且旅館已經加註需求，有確認過兩次，到現場居然和我說沒這件事情，實在不太可取。後來在櫃檯再拜託他們以後，櫃台說有更好的房間需要付45美金，我當下同意了。（原本須附25美金升等）
房間整體有整新過，狀況還算是不錯。厲害的地方是窗戶和沙發還有隔空間，讓攝影旅者很方便地拍拱門景觀。看一看應該是屬於拱門景觀豪華客房，或是嘉賓軒行政酒廊的拱門景觀豪華客房。（因為後來有再被多加25美金）
浴室部分的天花板很奇妙，很像是辦公室的天花板，就沒有這麼舒服，那邊的氣味比較重一些，後來我就直接把那邊的門關上，氣味就正常了。但其實也還好，我想可能是有一點廁所味而已。
廁所區有梳妝區、小沙發區、衣櫃、廁所。大概就是一切正常，設備齊全的豪華客房（確實比一般其他豪華客房更為豪華一些）。
最後，要來講兩個謊言與最後處理情況了，這邊下面會附上英文翻譯。
首先，第一個謊言：前面有提到旅館開始接電話的預約部門有處理兩次改預約拱門房，我有多次確認沒有問題，但是到現場發現是有問題的，還差點沒有拱門房。如果沒有拱門房，我拿萬豪白金會員去附近萬豪濾管或是希爾頓鑽石會員去附近希爾頓旅館就好了，我幹嘛在這邊付錢買升等，我其他地方點數、兌換券根本充足。
再來，第二個謊言：下面照片這個人是負責現場幫我升等和我Check out的人，我當時拿到列印出來的帳單時，我詢問他有關這個帳單為什麼那麼高並且和我們談得不一樣。原本是說45美金升等費，帳單上是25美金+70美金+稅，和我想的完全不一樣。沒想到他回：沒事的，你只需要付你同意付的金額而已，這些只是為了讓財務部門開心的帳單。我再三確認之後，還是拿到這個帳單。
最後，我打電話給前台經理：處理態度是退了我25美金+稅，因為他說那是行政酒廊的費用，我根本沒被告知這件事情，我還是第一次聽到我加了行政酒廊費用。然後前台經理說70美金+稅是升等費，沒有辦法，不是45美金。真的是非常靠北。我也沒被通知到稅是另加，大部分升等應該都是含稅的價格啊！最後，請前台經理好好教育員工，居然感覺被敷衍了，真的很糟糕...。
攝影旅者對於說謊和擺爛的旅館非常過敏，之前遇到 Hilton London Metropole 已經讓我神經緊繃很久，沒想到心目中最好的 Hyatt 系列也有這一天。
註解：後來又有來信會全額退還我的升級費用。事情算是解決了。
還好我相機有4800萬畫素，我照片裁切還是可以看到是誰
First of all, here comes the first lie. I called in advance for a paid upgrade to arch view room. Someone in reservation department told me twice that it is confirmed and I will need to pay the upgrade in the front desk. However, when I arrived, the front desk told me that there is no such deal. If so, I would have just reserved Marriott Hotels using my Platinum elite or Hilton Hotels using my Diamond elite. Why would I stay in this Hyatt??? (This is one lie from reservation department in their hotel)
Secondly, here comes the second lie. The above picture shows the one who is taking care of my check-in and check-out. When I got the bill, I asked him about the overcharge. I was expecting 45USD for the upgrade, and it's not something like 25USD + 70USD + taxes. It's totally different and he told me that the amount in this bill is to make finance department happier because the upgrade fee was cheap for me. I double checked but still got this bill, and the exact overcharge appeared in my credit card. (This is another lie from front desk that cost me all the taxes and 50USD over charge)
Lastly, I called this property and ask front desk manager to handle this case. She refunded me wiith 25USD + tax. The reason of refunding is that I complaint I never request and told that I have lounge access. She also told me that 70USD + tax is the upgrade fee and can't bee waived. It's bad for two things, 70USD is more than 45USD and I didn't know that the fee didn't include the tax. Even if I ask her to train the others well, she didn't seem to care at all.
This hotel is good except they are lying and the front desk manager is not handling things correct. I am too alleged to a hotel that doesn't care and lie like Hilton London Metropole.
Note 2020/01/06: The director of operation emailed me to refund me more than I expected now. I appreciate it and think it's good now.
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